30‐Day Money‐Back Guarantee / Satisfaction Guarantee
We strive to maintain excellent customer service and satisfaction, including a guarantee of every book as it's described on our Web sites. You're eligible for a refund within 30 days if you're dissatisfied with your purchase due to an error on the bookseller's part or if the book doesn't arrive. Books returned for any other reason will be subject to a 20% restocking fee.
Please see below for information before contacting us to initiate a return:
1. Incorrect Book/Not As Described/Damaged
You're eligible for a full refund of the purchase price, including original shipping costs, if your return is the result of an error on our part. If you receive the incorrect book you'll be refunded return shipping equal to the original charge. To receive a refund, you must return your item directly to us within 30 days of the estimated delivery date and in the same condition you received it. If your book arrives damaged, you should file a claim with the shipping company.
2. Book Did Not Arrive
If your book has not arrived within 2 days of the date the shipper has specified, we recommend that you file a claim with them. After exhausting all options with the shipping company, if you still have not received your book or compensation from them, you may be eligible for a refund of the purchase price, including shipping costs, if your book hasn't arrived 21 days past the estimated delivery date, up until 30 days past. (For example, when the estimated delivery date is November 1st, the return can be initiated between November 21st and December 1st.) If we receive tracking information indicating the book has been delivered, the return is void. In cases where the book is returned to the bookseller for any of the following reasons, the refund price includes book price only: incomplete address, unclaimed, returned to sender, or similar.
3. Partial Refunds
Partial refunds will not be issued on the book price, the shipping amount, or both. Please note that while you may request a partial refund, we are not obligated to provide one and, depending on your reason for the request, we may prefer that you return the book for a full refund instead.
4. How to Initiate a Return:
Return shipping is calculated as equal to original shipping costs. Your refund will be processed to your credit card once the bookseller receives the book back. We recommend that you use a trackable method of shipment; if the book doesn't arrive and tracking isn't provided, the refund will be cancelled. We strive to maintain excellent customer service and satisfaction, including a guarantee of every book as it's described on our web sites. You're eligible for a refund within 30 days of your order's estimated delivery date if you're dissatisfied with your purchase due to an error on the bookseller's part or if the book doesn't arrive.
Books from Cepher Publishing Group are warranted against manufacturers defects for a period of 6 months from the date the book ships. To initiate a warranty claim send an email to firstname.lastname@example.org with a description of the defect and, preferably with a photo of it. A customer service representative will respond to your email to process the claim.